“They Kept Christmas… and Removed the King”
An epic by Order Without Name: They kept Christmas and removed the King. They kept the lights, the music, the gifts, the crowded rooms, the soft nostalgia. They kept the…
American Airlines commitment to customer service : Attempted sexual exploitation of children
A flight attendant has been arrested for secretly recording children on plane bathrooms, including a flight from Charlotte to Boston last year, the FBI said. The family of a 14-year-old…
American Airlines to lay off over 600 workers in Phoenix and Dallas
Changes are coming, at American Airlines, Apparently this layoff is to ‘improve’ customer service: “Today, we announced updates to our contact center organization that will help us better serve our…
Open Letter to Nate Gatten Chief Government Affairs Officer American Airlines
Dear Mr. Gatten, I hope this message finds you well. I’m writing to share a recent experience at Boston Logan International Airport while accompanying my son on his flight back…